Unified Lead Capture
Capture leads from every channel into one CRM
💬 8+ Channels · One Inbox
Every Conversation.
Every Conversation.
One Unified Inbox.
Wherever your customers are — WhatsApp, Instagram, Facebook, Telegram, SMS, RCS, AI Voice or Email — WAAPIBOX brings it all together with AI-powered automation and unified CRM.
- Official APIs
- AI Across All Channels
- Unified CRM
8+
Channels Supported
1
Unified Inbox
24/7
AI Automation
98%
Delivery Rate
All Channels
Communicate Everywhere Your Customers Are
Pick the channels your business needs. Add or remove anytime — no migration, no downtime.
Active
Official WhatsApp Business API with AI chatbot, campaigns, catalog & full CRM integration.
Official API
AI Chatbot
Broadcast
Catalog
Explore WhatsApp
Active
Convert Instagram DMs, story replies and comments into qualified leads automatically.
DM Automation
Story Replies
Lead Capture
AI Reply
Explore Instagram
Active
Automate Facebook Messenger chats and capture leads from Facebook Ads instantly.
Messenger Bots
Lead Ads
Comments
Shop Sync
Explore Facebook
Active
Telegram
Bots & automated communitiesBuild powerful Telegram bots and run automated communities at scale.
Custom Bots
Group Automation
Broadcast
Payments
Explore Telegram
Available
SMS
Bulk DLT-compliant messagingReach customers via DLT-compliant bulk SMS with smart routing and delivery reports.
DLT Compliant
Bulk Send
Delivery Reports
Templates
Explore SMS
Available
RCS
Rich cards, carousels & buttonsSend rich, app-like messages with cards, carousels and interactive buttons.
Rich Cards
Carousels
Buttons
Branded
Explore RCS
Available
AI Voice
Autonomous AI voice call agentsHuman-like AI voice agents handle inbound and outbound calls 24/7 — in multiple languages.
Inbound
Outbound
Multi-Language
Call Analytics
Explore AI Voice
Available
Run email campaigns, drip sequences and transactional emails from one platform.
Campaigns
Drip Flows
Transactional
Analytics
Explore Email
Why Omnichannel
One Platform. Every Channel. Zero Chaos.
Stop juggling apps. Bring every conversation into one place and let AI do the heavy lifting.
One Unified Inbox
Every conversation from every channel in a single inbox — no tab switching.
AI-Powered Replies
AI responds intelligently on all channels in the customer's preferred language.
Unified Customer View
See every interaction across WhatsApp, Instagram, Email & more in one timeline.
Smart Channel Routing
Route customers to the channel they prefer — automatically, by intent.
Cross-Channel Journeys
Start on WhatsApp, continue on Email, close on Voice — all seamless.
Real-Time Analytics
Compare performance across every channel with live dashboards.
Unified CRM Sync
All leads flow into your CRM regardless of source channel.
Global Reach
Reach customers on the channels they actually use — everywhere.
How It Works
From Any Channel to Your CRM — Automated.
Every conversation follows the same intelligent flow, regardless of channel.
01
Customer Reaches Out
Via any channel — WhatsApp, IG, Email…
02
AI Understands Intent
Detects language & intent automatically
03
Route & Respond
Instant AI reply or smart human handoff
04
Sync to CRM
Lead captured with full context
AI Across All Channels
One AI Brain. Every Channel.
Write your logic once — the AI works the same way on WhatsApp, Instagram, Email and Voice.
- Understands intent across all channels
- Auto-detects & replies in 50+ languages
- Remembers full history across channels
- Escalates to human when needed
- Logs everything in the unified CRM
- Trains on your business data
🤖
WAAPIBOX AI · OmnichannelUnified Assistant
Online
👋 Hi Rahul! Aapne WhatsApp pe pricing poochi thi — ab Instagram DM me bhi aapko welcome.
Haan, demo book karna hai
Perfect! Main aapka demo kal 11 AM pe book kar diya ✅
Details WhatsApp + Email dono pe bhej di hain.
Details WhatsApp + Email dono pe bhej di hain.
Unified ViewChannel SwitchCRM SyncTalk to Human
Use Cases
Everything You Can Automate Across Channels
Ready-to-use workflows. No coding needed.
24/7 AI Support
AI handles FAQs & tickets across all channels
Cross-Channel Campaigns
Launch campaigns on WhatsApp + Email + SMS together
Smart Channel Routing
Route by customer preference or location
Order Updates
Send updates via customer's preferred channel
Appointment Reminders
Multi-channel reminders reduce no-shows
Feedback Collection
Collect NPS across all channels uniformly
Re-Engagement Flows
Revive dormant customers on their favourite channel
Payment Reminders
Send payment links via WhatsApp, SMS or Email
Product Launches
Multi-channel launch blitz — everywhere at once
Support Tickets
Auto-create tickets from any channel
VIP Recognition
Reward VIPs on their preferred channel
FAQ
Omnichannel — Common Questions
What is an omnichannel inbox?
An omnichannel inbox brings every customer conversation — WhatsApp, Instagram, Facebook, Telegram, SMS, RCS, AI Voice & Email — into one unified screen. Your team stops switching apps and replies faster.
Which channels does WAAPIBOX support?
We support WhatsApp Business API, Instagram, Facebook Messenger, Telegram, SMS (DLT-compliant), RCS, AI Voice calls and Email — all managed from one dashboard.
Do all channels use the same automation?
Yes. AI chatbots, flow builder, campaigns and CRM sync work across all channels. You write the logic once and it works everywhere.
Can I start with one channel and add more later?
Absolutely. Most businesses start with WhatsApp and add other channels as they scale. Adding new channels takes minutes, no migration needed.
Is there a unified contact view?
Yes. Every customer has one profile showing their full history across all channels — messages, orders, tickets and payments.
How does AI handle multiple languages?
AI automatically detects the customer's language and responds in it. It supports English, Hindi, and 50+ regional languages.
Can I route customers to specific channels?
Yes. Smart channel routing lets you direct customers based on intent, location, language or any custom rule.
Is there a free trial?
Yes. 3-day free trial with full access to all channels. No credit card required.
Ready to Unify Every Conversation?
Join 500+ businesses using WAAPIBOX to manage every channel from one inbox — with AI on autopilot.