Real-Time Call Metrics
Live dashboard for calls, connect rate, talk time, wait time, agent picks, drop-offs & outcomes — updated every few seconds.
Call Analytics
Every Call Becomes
Every Call Becomes
Data. Every Data Point Counts.
Real-time dashboard for connect rates, agent performance, sentiment, revenue & funnels. Know exactly what works, who's winning, and where money comes from.
- 40+ Metrics
- Real-Time Updates
- Agent Ranking
Live Update2 sec ago
Top AgentPriya S. · 68% connect
₹2.4LRevenue today
Calls1,248+22%
Connect71%+6%
Talk Time4:12avg
Revenue₹2.4L+38%
Hourly Calls · Today
PEAK 11 AM
9A10A11A12P1P2P3P4P5P6P7P8P
Top Agents
By Connect %
1
Priya SharmaBilling · 42 calls
68%
3:18
2
Rahul MehtaSales · 38 calls
64%
4:42
3
Amit KumarSupport · 34 calls
61%
5:04
4
Sunita RaoBilling · 30 calls
58%
3:52
5
Vikram ShahSales · 28 calls
52%
4:10
Sentiment Split
68% POSITIVE
Positive 68%
Neutral 22%
Negative 10%
Core Capabilities
Four Things That Turn Calls into Insight.
Real-time metrics, agent scoring, revenue funnel & custom reports.
Agent Performance Scoring
Rank every agent on calls handled, connection rate, sentiment, follow-ups & conversion. Spot top performers & coach the rest with data.
Revenue & Funnel Reports
Track call → qualified → booked → paid — the full funnel with revenue attribution. Which campaigns actually drive money.
Custom Reports & Scheduled Emails
Build any report from 40+ metrics. Schedule daily, weekly or monthly emails to your team. Export to Excel, PDF or Sheets.
40+ Metrics Tracked
Every Metric That Matters.
From call volume to revenue attribution — one dashboard.
Total Calls
Inbound + outbound volume
Connect Rate
% answered vs dialed
Talk Time
Avg & total conversation time
Wait Time
Queue wait before answer
Abandoned Calls
Callers dropping off in queue
First Call Resolution
Issues solved in one call
Sentiment Score
Positive / neutral / negative
Agent Utilisation
% time on calls vs idle
Conversion Rate
Calls → booked / paid
Revenue per Call
Avg revenue per connected call
Call Outcome Split
Booked / interested / no-answer
Best Time to Call
Hourly connect-rate heatmap
How It Works
From Call to Actionable Insight.
Six stages. Fully automated. Always up-to-date.
01
Collect
Every call logged automatically
02
Enrich
AI adds sentiment & outcome tags
03
Aggregate
Real-time dashboard updates
04
Compare
Agent, team & campaign benchmarks
05
Report
Auto-emails to your team
06
Improve
Coach with data, iterate fast
16+ Applications
Every Business Decision, Backed by Data.
From agent coaching to revenue forecasting — reports that drive action.
Sales Team KPIs
Track calls → conversions per rep
Tele-Calling Performance
Connect rate & talk time by shift
QA & Coaching
Call score + sentiment analysis
Collections Tracking
Recovery rate per agent & batch
Support Load Planning
Call volume by hour, best staffing
Campaign ROI
Cost per booked call by campaign
DND / TRAI Compliance
Track consent & opt-out compliance
Cost Per Acquisition
Blended CPC across ad sources
Best Time to Call
Heatmap of highest connect windows
Agent Attrition Signals
Declining performance trend detection
Customer Sentiment Trend
Weekly NPS-style sentiment tracking
Branch Performance
Multi-location call analytics
Outbound Campaign Health
Live status of dialer & queue
Inbound Peak Analysis
Predict busy hours & staff accordingly
Follow-up Effectiveness
Which cadence converts best
Revenue Forecast
Project monthly revenue from call trends
Plays Well With Others
Connect Analytics to Everything.
Telephony, CRMs, BI tools & ad platforms — one unified data stack.
Twilio
Call log source
Exotel
Indian cloud telephony
Zoho CRM
Deal & call sync
HubSpot
Contact timeline sync
Salesforce
Enterprise reporting
Google Analytics
Call attribution tracking
Meta Ads
Ad-to-call attribution
Google Ads
Ad-to-call attribution
Google Sheets
Live data export
Looker Studio
Custom dashboards
Power BI
Enterprise BI connector
REST API
Any custom tool
Why WAAPIBOX Analytics
Built for Real Decisions.
40+ Metrics
Deep insight into every call.
Real-Time Dashboards
Live updates — no waiting.
Agent Ranking
Data-driven coaching & rewards.
Revenue Attribution
Know which call made money.
Best-Time Heatmaps
Dial when customers answer.
Scheduled Reports
Auto-emails to your team.
Exports & API
Sheets, PDF, Looker, Power BI & more.
Compliance Reports
DND, TRAI & consent tracking.
Testimonials
Loved by Sales & QA Leaders
★★★★★
"Best-time heatmap alone increased our connect rate from 42% to 68%. Game changer for telecalling."
★★★★★
"We finally know which campaigns actually produce revenue. Real attribution, not guesses."
★★★★★
"Agent ranking with sentiment scoring changed our coaching completely. We coach with data now."
★★★★★
"Scheduled reports mean I don't chase my team for numbers. It just lands in my inbox every Monday."
FAQ
Call Analytics Questions
What metrics do you track?
Over 40 — calls, connect rate, talk time, wait time, abandoned, sentiment, agent utilisation, revenue per call, conversions, best-time heatmaps & more.
How often does the dashboard update?
Real-time. Most metrics refresh every few seconds. Historical reports update hourly.
Can I create custom reports?
Yes. Build any report from 40+ metrics with custom filters. Schedule daily, weekly or monthly email delivery.
Can I export data?
Yes. Excel, PDF, CSV, Google Sheets — plus native connectors for Looker Studio & Power BI.
Does it track revenue?
Yes. Attribute revenue to individual calls, agents, campaigns & sources for full ROI visibility.
Does it integrate with my CRM?
Yes. Native integrations with Zoho, HubSpot, Salesforce & any tool via REST API or Webhooks.
Can I track DND / TRAI compliance?
Yes. Consent tracking, DND scrubbing & full audit reports for compliance filings.
Is there a free trial?
Yes. 3-day free trial with full features. Free setup + dashboard design included.
Ready to See Your Call Data?
Get a live analytics demo with your own call data — free personalised walkthrough.