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Search guides, troubleshoot issues, or contact our team — for every WAAPIBOX product, every channel, every workflow.

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Help Categories

Find answers organised by product, topic or workflow — from setup to advanced automation.

Getting Started

New to WAAPIBOX? Setup, onboarding & your first automation.

18 articles

WhatsApp API

Meta verification, templates, green tick & messaging rules.

42 articles

AI Chatbot & Automation

Training your AI, flow builder, follow-ups & agents.

28 articles

Education ERP

Admissions, attendance, exams, fees & parent app.

36 articles

Hospital CRM

Patient records, appointments, labs & billing.

24 articles

Billing & Plans

Subscription, invoices, upgrades & GST.

16 articles

Integrations

Shopify, WooCommerce, Tally, Razorpay & API.

22 articles

Account & Security

Team roles, 2FA, permissions & data privacy.

14 articles
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Contact Support

Need a Human? We're Here.

Four ways to reach our team — pick whichever suits you best. All free for customers.

AI Chat Support

Instant answers from our AI assistant — available 24×7.

Instant · 24×7

WhatsApp Support

Message our team on WhatsApp — reply within 5 minutes.

< 5 min reply Message Us

Book a Call

Schedule a 30-min call with a WAAPIBOX product expert.

Free · 30 min

Email Support

Detailed queries, escalations & enterprise requests.

< 4 hr reply Email Us
Live Service Health

System Status

Real-time status of every WAAPIBOX service. Updated every 30 seconds.

All Systems Operational Last checked: just now · Next check: in 30 sec
99.9% Uptime
Platform Dashboard Operational
WhatsApp API Operational
Instagram & Facebook Operational
AI Chatbot & Flows Operational
Email & SMS Gateway Operational
Call & Voice Services Operational
FAQ

Support — Common Questions

Answers about support hours, onboarding, bug reports & feature requests.

How do I contact WAAPIBOX support?
You can reach us via WhatsApp (fastest, under 5 min), email at hello@waapibox.in, AI chat within the dashboard, or book a 30-minute call with a product expert. All support channels are free for customers.
What are your support hours?
AI chat is 24×7. Human support (WhatsApp, email, calls) is available Monday–Saturday, 9 AM – 9 PM IST. For enterprise plans, we offer 24×7 emergency support with SLA.
Do you offer onboarding help?
Yes. Every new customer gets free guided onboarding — 1-on-1 setup, data migration, AI training & team training. Book a demo and we'll handle it.
Where can I find step-by-step setup guides?
Visit our Guides & Documentation page. It covers setup for every product — WhatsApp, AI Chatbot, ERP, CRM, POS, channels, channels & more.
How do I report a bug or an issue?
Use the "Report a Bug" option inside the dashboard, or WhatsApp us with the issue description + screenshot. Bugs affecting core functionality are prioritised within 1 hour.
Can I request a new feature?
Yes. Feature requests go through our product team. Customers on Growth & Enterprise plans get quarterly roadmap reviews. Email product@waapibox.in with your suggestion.
Is there a status page for service health?
Yes — every service (WhatsApp API, AI, Email, Voice) has live status shown on this page. We also send email & WhatsApp alerts during outages.
Do you provide custom integration support?
Yes. Custom API, webhook & third-party integration support is included for Enterprise customers. For Growth plans, we offer it as an add-on service.

Still Can't Find What You Need?

Our team is here. Book a free call or chat with us on WhatsApp — average response time under 5 minutes.

Free for customers · 24×7 AI support · Human support 9 AM – 9 PM IST
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