Auto-Record Every Call
Every inbound & outbound call recorded automatically — with configurable exceptions. Stored securely with role-based access.
Call Recording & Transcription
Every Call Recorded.
Every Call Recorded.
Every Word Searchable.
Auto-record every call, transcribe with AI, tag sentiment, search by keyword & store securely in India. Compliance-ready vault for your entire team.
- AI Transcription
- Keyword Search
- Indian Data Centre
Auto-Recording892 today
Transcribed98% accuracy
AES-256Encrypted
12 hits
All
Sales
Support
Billing
Negative
Recordings
892 today
Ramesh Kumar Positive
Payment reminder · Agent: Priya S.
03:24
Vinod Patel Neutral
Payment reminder · Agent: Priya S.
02:48
Sunita Devi Negative
Payment reminder · Agent: Amit K.
05:36
Anita Sharma · Call #8472
Playing · Agent: Rahul Mehta
01:36 / 04:12
AI Summary
GPT-4
Customer confirmed payment of ₹8,450 via UPI. Agent sent payment link on WhatsApp. Customer requested invoice to be emailed. Follow-up: Day 3 if unpaid.
Core Capabilities
Four Things That Make Recording Powerful.
Auto-capture, AI transcription, instant search & compliance — all in one vault.
AI Transcription + Summary
Every call transcribed with 98% accuracy. AI generates a summary, action items & sentiment — ready in seconds after the call.
Keyword & Phrase Search
Search by customer name, phone number, keyword, sentiment or date. Find any conversation in under 1 second.
Compliance-Ready Vault
PCI, GDPR, TRAI & DLT compliant. Consent tracking, retention rules & audit logs built in. Data stored in Indian data centres.
16+ Recording Features
Every Recording Feature You Need.
From auto-record to PII redaction — built for real business compliance.
Auto-Record All Calls
Inbound & outbound by default
Selective Recording
Choose which queues to record
AI Transcription
Hindi, English & 10+ languages
AI Call Summary
Auto-generated post-call notes
Sentiment Analysis
Detect positive / neutral / negative
Keyword Highlighting
Key phrases highlighted in transcript
Action Items
Auto-extracted from conversation
Speaker Separation
Agent vs customer marked clearly
Team Sharing & Notes
Comment & tag teammates
Redaction Tools
Blur PII — card, Aadhaar, OTP
Encrypted Storage
AES-256 at rest & in transit
Retention Policies
Auto-delete after X days/months
Indian Data Residency
Stored in India — compliant
Audit Logs
Every access & action tracked
Bulk Export
Download for QA or legal
CRM Auto-Attach
Recording attached to CRM contact
How It Works
From Call to Searchable in Seconds.
Six automated stages. Zero manual work.
01
Call
Inbound or outbound connects
02
Record
Encrypted auto-recording starts
03
Transcribe
AI converts speech to text
04
Analyse
Sentiment, keywords & actions
05
Store
Secure vault with access rules
06
Search
Find & share in under 1 second
16+ Use Cases
Every Business Need Covered.
From QA to legal to compliance — recordings ready for everything.
Sales QA
Coach reps on real calls
Support Quality
Score every agent interaction
Collections Compliance
Verify scripts & tone used
Legal & Disputes
Pull recordings as evidence
Insurance Claims
Verify verbal agreements
Healthcare Consent
Patient consent & prescription calls
Financial Compliance
SEBI / RBI call record retention
Training Library
Best-call examples for onboarding
Customer Feedback
Analyse sentiment at scale
Dispute Resolution
Replay recorded conversations
Agent Performance
Compare across teams & shifts
Fraud Detection
AI flags suspicious phrasing
KYC Verification
Verify customer identity calls
Order Confirmation
Proof of COD confirmation
Admissions Verification
Education enquiry call records
Multi-Branch Audit
Central visibility across locations
Plays Well With Others
Connect Recording to Everything.
Telephony, CRM, storage & AI engines — one unified vault.
WhatsApp API
Send recording link after call
Twilio
Telephony recording source
Exotel
Indian telephony provider
OpenAI Whisper
Transcription engine
Google Speech
Alternative ASR
Zoho CRM
Auto-attach recording
HubSpot
Contact timeline sync
Salesforce
Enterprise integration
Google Drive
Backup storage
AWS S3
Enterprise storage option
REST API
Custom integrations
Webhooks
Event-driven workflows
Why WAAPIBOX Recording
Built for Compliance & Clarity.
100% Auto-Recorded
Every call captured by default.
98% Transcription
Indian accents, Hindi + regional.
Instant Search
Find any call in under a second.
AI Summaries
Read instead of listening full calls.
Full Compliance
PCI, GDPR, TRAI, DLT, RBI ready.
Indian Data Residency
Data stored in Indian data centres.
PII Redaction
Auto-blur cards, Aadhaar, OTPs.
Team Collaboration
Comment, tag & share securely.
Testimonials
Loved by Compliance & QA Teams
★★★★★
"Searching call recordings used to take hours. Now AI gives me the full transcript + summary in seconds."
★★★★★
"RBI compliance is a nightmare without this. Every call recorded, transcribed & stored in India."
★★★★★
"Our sales team listens to their own recordings every week. Close rate jumped 24% in 2 months."
★★★★★
"Dispute resolution became 10x faster. Pull the recording, play relevant section — case closed."
FAQ
Call Recording Questions
Is call recording legal in India?
Yes, when done with disclosure. Our IVR plays a mandatory recording notice at call start — fully compliant with TRAI & IT Act guidelines.
How accurate is the transcription?
98%+ accuracy on Hindi, English & regional languages — specifically tuned for Indian accents & code-mixed speech.
Where is the data stored?
In Indian data centres (Mumbai & Bengaluru). Fully compliant with data residency requirements. Encrypted with AES-256 at rest & in transit.
Can I search recordings by keyword?
Yes. Full-text search across all transcripts. Filter by customer, agent, date, sentiment, keyword or outcome.
Can I redact PII?
Yes. Auto-redaction of card numbers, Aadhaar, OTPs & other PII in both audio & transcript. Manual redaction also supported.
How long are recordings kept?
Fully configurable — 30 days, 6 months, 1 year or more. Auto-purge policies available for compliance.
Does it integrate with my CRM?
Yes. Native integrations with Zoho, HubSpot, Salesforce — recordings auto-attach to the right contact.
Is there a free trial?
Yes. 3-day free trial with full features. Free setup + compliance guidance included.
Ready to Record Every Call?
See the recording vault live — with AI transcription, search & summaries on real calls.