Multi-Level IVR Menus
Build unlimited nested menus — press 1 for sales, 2 for support, 3 for accounts. Each level deepens intelligently. Callers always know where they are.
Voice IVR
Route Every Call.
Route Every Call.
Perfectly. Every Time.
Build professional IVR phone trees in minutes — multi-level menus, language selection, department routing, business-hour rules & AI greetings. No PBX. No hardware. No engineer.
- Visual Builder
- Multi-Level Menus
- AI Voice Greetings
Call RoutedSales · in 2s
Hindi SelectedMenu in Hindi
VIP PriorityJumped the queue
Sunrise Helpdesk IVR
Toll-free: 1800-123-4567
Running
★
Welcome + LangHindi / English
1
SalesNew enquiries
2
SupportExisting customers
3
BillingPayments & invoices
1
Book DemoSales rep callback
1
Pay NowPayment link SMS
A
AI AgentQualifies & books
B
HumanLive transfer
Incoming · +91 98765 43210
Path: Welcome → Sales → Book Demo
Route ✓
Calls Today892+18%
Routed73182%
Avg Route2.4sFast
Core Capabilities
Four Things That Route Every Call.
Multi-level menus, language selection, smart routing & business rules — all visual.
Multilingual Greetings
Welcome callers in Hindi, English, Tamil, Marathi & more. Let them pick a language — all subsequent menus & routing follow their choice.
Smart Department Routing
Route callers to Sales, Support, Billing, HR or any custom department — with round-robin, skill-based or VIP-priority logic.
Business Hours & Holidays
Different flows for office hours, after-hours, weekends & holidays. Auto-play "we're closed" messages & queue callback requests.
16+ IVR Features
Every IVR Feature You Need.
From DTMF routing to queue analytics — everything in one system.
Visual Flow Builder
Drag-drop IVR menus on canvas
AI Voice Greetings
Neural TTS in Indian voices
Press-Key Routing
DTMF 0-9, *, # mapping
Speech Input
Caller speaks instead of pressing
Language Selection
Caller chooses greeting language
Round-Robin Routing
Distribute calls evenly to agents
Skill-Based Routing
Route by agent expertise
VIP Priority Queue
Known customers jump the queue
After-Hours Flow
Different menu outside business hours
Holiday Schedules
Custom flows for holidays & events
Callback Requests
Caller leaves number for callback
Voicemail & Recording
Auto-record if no agent available
Queue Position Update
Tell caller "you are 3rd in line"
Music & Hold Messages
Custom hold music & info loops
CRM Lookup by Number
Recognise caller & route to agent
Wait Time Analytics
Track queue times & abandoned calls
How It Works
From Design to Live in Minutes.
Six steps. No coding. No telephony engineer.
01
Design
Build IVR tree on canvas
02
Record
AI voice or your own recordings
03
Assign
Map keys → departments → agents
04
Schedule
Business hours & holidays
05
Test
Simulate calls on the fly
06
Go Live
One-click publish, instant update
16+ Industries
Built for Every Helpdesk.
Wherever calls need to route, IVR makes it clean.
Corporate Helpdesk
Multi-dept enquiry routing
Hospital Reception
OPD, emergency, billing, pharmacy
Bank / NBFC Helpline
Card, loan, KYC, complaints
Education Enquiries
Admission, fees, transport, hostel
Ecommerce Support
Order, return, refund, product info
Insurance Helpline
Policy, claim, renewal, agent
Real Estate Enquiry
Project info, site visit, loan, legal
SaaS Support Line
Sales, support, billing, onboarding
Hotel Front Desk
Reservations, room service, events
Automotive Service
Booking, status, roadside, parts
Travel Agency Line
Booking, changes, refunds, visa
Government Helpline
Multi-language citizen services
Utility Support
Billing, outage, new connection
Logistics Helpline
Track, delay, damage, new shipment
Pharma Distributor
Order, stock, delivery, returns
Multi-Branch Chain
Nearest branch, store timings, offers
Plays Well With Others
Connect IVR to Everything.
Telephony, CRM, WhatsApp & AI — all in one system.
Twilio
Global telephony
Exotel
Indian cloud telephony
Knowlarity
IVR + call services
Ozonetel
Cloud contact centre
WhatsApp API
Send call summary + links
Zoho CRM
Caller lookup & sync
HubSpot
Contact recognition
Salesforce
Enterprise call routing
Google Calendar
Agent availability sync
AI Voice Agent
Hybrid AI + IVR routing
Google Sheets
Call logs export
REST API
Custom integrations
Why WAAPIBOX IVR
Built for Real Call Centres.
Visual Builder
Drag-drop IVR tree — no coding.
AI Voice Greetings
Natural Indian voices for every prompt.
Multi-Language
12+ Indian languages built in.
Business Rules
Hours, holidays & VIP logic automated.
CRM Lookup
Recognise caller, route to right agent.
Instant Updates
Change IVR — live in seconds.
Full Call Analytics
Menu drops, wait times, agent picks.
No Hardware
Cloud-based. No PBX. No on-prem.
Testimonials
Loved by Support Teams Across India
★★★★★
"Callers stopped dropping off. Menu clarity + AI greetings reduced misroutes by 78% in two weeks."
★★★★★
"Our helpdesk was chaos. Now IVR routes 5,000+ calls daily across 6 departments without a single complaint."
★★★★★
"Multi-language IVR tripled our engagement in South India. Callers hear Tamil, Telugu or English — their pick."
★★★★★
"Setup took one afternoon. Now we update flows in seconds — no telephony engineer needed."
FAQ
Voice IVR Questions
Do I need hardware for IVR?
No. Fully cloud-based. Just a virtual number or your existing phone number ported to our platform.
How many IVR levels can I build?
Unlimited. Add as many nested menus, sub-menus & custom routing as your business needs.
Can I record my own greetings?
Yes. Use AI-generated Indian voices, or upload your own recordings for any menu prompt.
Does it support multiple languages?
Yes. Hindi, English, Tamil, Telugu, Marathi, Bengali, Gujarati, Kannada & more — with caller language selection.
Can it recognise known customers?
Yes. Caller-ID lookup against your CRM recognises VIPs, assigns them priority routing & personalised greetings.
What happens after business hours?
Different flow auto-activates — you can play a "we're closed" message, offer callback, or route to emergency line.
Is call recording included?
Yes. Optional auto-recording for compliance, training & quality. Stored securely with role-based access.
Is there a free trial?
Yes. 3-day free trial with full features. Free IVR flow design + voice setup included.
Ready to Build Your IVR?
Design a real IVR tree in your personalised demo — with your own departments & languages.