Refund & Cancellation Policy — Fair, Transparent, Simple.

This Refund & Cancellation Policy applies to all paid subscriptions, add-ons, and services purchased from WAAPIBOX. Our goal is to keep things fair and transparent — you should know exactly what's refundable, what's not, and how to request a refund without any friction.

By subscribing to a WAAPIBOX plan, you agree to this policy. If anything is unclear, our team is always happy to help — email support@waapibox.com.

This policy applies to:

• Platform subscriptions — Starter, Growth, Biz Pro, Enterprise & any custom plans;
• Business tools — Education ERP, Hospital CRM, Business CRM, POS, AI Ecommerce Store & other WAAPIBOX software;
• Add-ons — Extra channels, team members, AI voice minutes, additional contacts & similar services;
• One-time services — Setup, onboarding, custom integration, training & consulting;
• Channel usage credits — WhatsApp, SMS, RCS, Voice, and other messaging credits.

This policy does not cover third-party services you purchase directly from Meta, Google, or other platforms — those are governed by their respective terms.

You can cancel your WAAPIBOX subscription at any time — no lock-in, no exit fees, no awkward calls. Here's how:

Option 1 — From Your Dashboard

1. Log in to your WAAPIBOX account;
2. Go to Admin → Billing;
3. Click Cancel Subscription;
4. Confirm the cancellation;
5. You'll receive a confirmation email within minutes.

Option 2 — Email Support

1. Email support@waapibox.com from your registered email;
2. Include your account name & reason (optional);
3. We'll process your cancellation within 1 business day;
4. You'll receive written confirmation.

When you cancel your subscription:

• Future renewals stop — you won't be charged again on the next billing date;
• Current billing period continues — you keep access until the end of the period you've already paid for;
• No refund for the current cycle — unless you're within the 7-day refund window;
• 30-day read-only access — after your paid period ends, you can still view your data for 30 days;
• Data deletion — after 30 days, account & data are permanently deleted as per our Privacy Policy.

What About Add-ons?

• Add-ons are tied to your subscription — they cancel with it;
• Unused add-on credits (e.g., WhatsApp messages) are forfeited at cancellation — no partial refunds;
• If you cancel mid-cycle, add-ons remain active until the period ends.

What About Setup Fees?

• Setup fees are non-refundable once onboarding work has begun;
• If you cancel before setup has started, we refund the setup fee in full.

You can downgrade your plan at any time — but downgrades are treated differently from refunds:

• Downgrades take effect at the start of your next billing cycle;
• No refund is issued for the current cycle — you continue to enjoy the higher-tier features until the period ends;
• The new (lower) price applies from the next renewal;
• Certain features & limits (contacts, team members, message volume) will reduce to the new plan's limits;
• If your data exceeds the new plan's limits, it becomes read-only — you can export & trim before downgrading.

The following items are eligible for refund under specific conditions:

The following are not refundable, in line with industry standards:

• Consumed WhatsApp / SMS / RCS / Voice charges — Meta & telecom partners do not refund us once messages are sent;
• Used AI actions, voice minutes & API calls — usage-based services;
• Setup fees after onboarding has started — our team has already invested time;
• Custom integration fees — once development work has begun;
• Training sessions already delivered — per-session charges;
• Third-party pass-through costs — Meta, Google, payment gateway fees;
• Accounts terminated for Terms violation — including spam or policy breaches;
• Charges older than 90 days — beyond our reconciliation window.

To qualify for a refund, all of the following must be true:

1. You are within the applicable refund window (7 days for first purchase, 3 days for renewals);
2. You are a first-time customer (for platform-fee refunds) — refunds for renewals are separate;
3. Your account is in good standing — no violations of our Terms of Service;
4. You have not requested a refund for the same purchase before;
5. The refund request is made by the account owner (or an authorised representative);
6. You cooperate with reasonable verification requests (order ID, invoice, etc.).

Requesting a refund takes less than 2 minutes. Here's the exact process:

Information to Include

• Full name & registered email address;
• Company / business name (if applicable);
• Invoice number or Order ID;
• Date of purchase;
• Amount paid & currency;
• Reason for the refund request (helpful for us to improve).

Here's how long each stage takes:

Refunds are processed to the original payment method used for the purchase:

• Credit / Debit Card: Refunded to the same card;
• UPI: Refunded to the UPI ID used for payment;
• Net Banking: Refunded via NEFT/IMPS to the bank account used;
• Wallet: Refunded to the same wallet;
• Bank Transfer: Refunded to the originating account.

Refund to WAAPIBOX Wallet

As an alternative, you can request the refund to be added as WAAPIBOX credits in your account. This option:

• Is instant — no waiting 5–7 business days;
• Can be used for any future WAAPIBOX purchase;
• Includes a 5% bonus credit as a goodwill gesture (opt-in only).

Enterprise customers (with a signed Master Service Agreement) are governed by the refund terms in their specific MSA. Those terms supersede this policy where there is conflict.

In general, enterprise agreements:

• Include custom refund clauses based on contract value & term;
• May offer pro-rata refunds on early termination;
• Follow an SLA-based credit structure for service outages;
• Have a dedicated account manager for all billing matters.

For any enterprise billing query, email support@waapibox.com.

If you believe you were charged incorrectly, we want to fix it fast. Here's how:

1. Email us at support@waapibox.com with the disputed invoice;
2. We investigate within 3 business days;
3. We respond with a clear resolution — corrected invoice, refund, or explanation;
4. If you disagree, we escalate internally to a senior billing manager;
5. Final resolution within 15 business days.

If your auto-renewal payment fails:

• We notify you immediately via email & WhatsApp;
• We attempt retry for 7 days at intervals;
• Your account remains active during this grace period;
• If the payment still fails after 7 days, your account is temporarily suspended;
• You have 90 days to settle dues — after which the account & data are deleted.

Reactivation

To reactivate a suspended account:

1. Clear the pending amount from your dashboard;
2. Account is reactivated instantly;
3. All your data, flows & settings remain intact;
4. Any service downtime during suspension is not refundable.

We strongly recommend contacting us before filing a chargeback with your bank or card issuer. Chargebacks are slow, expensive, and stressful for everyone — and our support team can usually resolve issues much faster.

If You File a Chargeback

• Your account is suspended pending investigation;
• We provide documented evidence of the service delivered;
• You may be liable for chargeback fees imposed by payment gateways (₹500–₹1,500 per dispute);
• Fraudulent chargebacks may result in permanent account termination;
• Repeated chargebacks will prevent you from using WAAPIBOX in future.

We may update this Refund & Cancellation Policy from time to time. When we do:

• The "Last Updated" date at the top changes;
• Material changes are communicated via email & in-dashboard alerts;
• Changes do not apply retroactively to purchases made before the update;
• Continued use of WAAPIBOX after the effective date constitutes acceptance.

If you disagree with any changes, you may cancel your subscription before the new policy takes effect.

• This policy is governed by the laws of India;
• Disputes related to refunds or billing are subject to arbitration as per our Terms of Service;
• The seat of arbitration is Surat, Gujarat, India;
• Consumer protection rights under Indian law remain unaffected.

For any refund request, billing query, or clarification about this policy: