All Channels, One Inbox
WhatsApp, Instagram DM, Facebook Messenger, Telegram, Email, Web Chat & SMS — every conversation in one unified workspace.
Unified Inbox
Every Message.
Every Message.
One Inbox. Zero Missed.
WhatsApp, Instagram, Facebook, Email & Web Chat — all conversations land in one unified inbox. Your team replies faster, resolves cleaner & never misses a customer.
- 7+ Channels
- AI Reply Drafts
- Team Collaboration
First Replyin 4 seconds
18 Agents OnlineRound-robin active
AI Suggestion92% match score
Ramesh Kumar
WhatsApp Business · +91 98765 43210
Hi, I want to buy the premium plan. Kya discount mil sakta hai?
10:24 AM
Hi Ramesh! Premium plan is ₹2,499/month. Yearly pe 20% off milta hai.
10:24 AM ✓✓
Yearly lena hai. Payment link bhej dijiye 🙏
10:25 AM
Customer is a repeat buyer. Priority service.
AI Suggested Reply
92% MATCH
Great choice, Ramesh ji! 🎉 Sending your payment link now for the Yearly Premium plan — ₹23,990 (20% off). You'll get instant access after payment. Anything else I can help with?
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Core Capabilities
Four Things That Make Inbox Powerful.
Unified channels, smart routing, AI drafts & team collaboration — all together.
Assign, Tag & Route
Assign chats to right agent, tag by topic, priority or customer type. Auto-route by language, department or round-robin.
AI Reply Suggestions
AI reads the conversation & suggests the perfect reply. One-tap send or edit. Handles FAQs before you even see the message.
Team Collaboration
Internal notes, @mentions, chat transfer, live co-viewing. Your whole team works together on every conversation.
Omnichannel Support
All Channels. One Workspace.
Your customers are everywhere — so is your inbox.
WhatsApp
Business API inbox
Instagram
DMs & story replies
Facebook
Messenger chats
Telegram
Bot conversations
Email
Inbound email tickets
Web Chat
Website widget chats
SMS
Text conversations
AI Voice
Call transcripts+notes
16+ Inbox Features
Built for Real Support Teams.
From collision detection to CSAT — every feature a helpdesk needs.
Unified Workspace
All channels in one clean inbox
Real-Time Sync
Messages appear instantly
Agent Assignment
Manual or auto-route
Round-Robin Routing
Distribute evenly across team
Smart Tags & Labels
Organise conversations easily
Priority Inbox
VIP & urgent conversations first
Canned Responses
Reusable quick replies
AI Reply Suggestions
GPT-4 powered drafts
Internal Notes
Team-only comments on chats
@Mentions
Notify teammates instantly
Chat Transfer
Handover with full context
Collision Detection
Know when a teammate is typing
Contact 360° View
Full customer history & orders
SLA Tracking
Response time alerts & escalation
CSAT & Ratings
Auto-survey after resolution
Analytics & Reports
Inbox performance at a glance
How It Works
From Message to Resolved.
Six automated steps. Zero missed conversations.
01
Receive
Message arrives from any channel
02
Auto-Route
AI tags & assigns to right agent
03
Suggest
AI drafts reply for the agent
04
Resolve
Agent sends, closes or escalates
05
Follow-up
Auto check-in after resolution
06
Measure
CSAT, SLA & team analytics
16+ Industries
Every Business, Every Conversation.
From helpdesks to sales floors — inbox adapts to your workflow.
Customer Support
Multi-channel helpdesk
Sales Enquiries
All leads → one pipeline
Order Support
Order, return & refund queries
Appointment Help
Booking & reschedule requests
Billing & Payments
Payment & invoice queries
Technical Help
Product & tech support tickets
Hospitality
Hotel & restaurant guest messages
Education Enquiry
Admission & course enquiries
Healthcare Support
Patient queries & follow-ups
Insurance Claims
Claim status & policy queries
Real Estate
Buyer & tenant enquiries
Travel Bookings
Booking & itinerary queries
Ecommerce
Product & order support
Automotive
Service & sales enquiries
Logistics
Shipment & delivery queries
Telecom
Plan, billing & support chats
Plays Well With Others
Connect Inbox to Everything.
Channels, CRMs, payments & AI — one unified workspace.
WhatsApp API
Business messaging
Instagram
DM & comments
Facebook
Messenger chats
Telegram
Bot channel
Gmail
Email support
Outlook
Enterprise email
OpenAI GPT-4
AI reply drafts
Zoho CRM
Contact lookup
HubSpot
Deal & contact sync
Salesforce
Enterprise CRM
Shopify
Order lookup
Razorpay
Payment links
Why WAAPIBOX Inbox
Built for Modern Support Teams.
True Unification
7+ channels, one inbox, zero switching.
AI-First Replies
GPT-4 drafts — agents just approve.
Team Collaboration
Notes, mentions & transfers built in.
Smart Routing
Auto-assign by skill, language or round-robin.
SLA Enforcement
Alerts & escalation on delayed replies.
360° Contact View
Full history from every channel & order.
Mobile App
Reply on the go, iOS & Android.
Real-Time Analytics
Agent performance, CSAT & backlog.
Testimonials
Loved by Support Teams Across India
★★★★★
"Our support team used 5 tools. Now everything runs in one inbox. First-response time dropped from 3 hours to 4 minutes."
★★★★★
"AI reply suggestions are ridiculously good. Agents just hit send — 3x productivity on the same team size."
★★★★★
"WhatsApp + Instagram + Email in one place. Our team never misses a customer anymore."
★★★★★
"SLA alerts + round-robin routing ended our "who replied last?" problem. Tickets closed 40% faster."
FAQ
Unified Inbox Questions
How many channels can I connect?
WhatsApp Business API, Instagram, Facebook Messenger, Telegram, Email (Gmail/Outlook), Web Chat, SMS & AI Voice — all in one inbox.
Can my whole team use the same inbox?
Yes. Unlimited agents, teams, roles & permissions. Assign, transfer & collaborate with full audit logs.
Does AI reply automatically?
AI can suggest replies, auto-answer FAQs, or take over the full conversation — depending on your settings.
Can I use it on mobile?
Yes. Full-featured iOS & Android apps. Reply, assign, transfer & track SLAs on the go.
Does it integrate with my CRM?
Yes. Native Zoho, HubSpot & Salesforce integrations — plus custom CRM via API or Webhooks.
What about SLA tracking?
Per-queue SLAs with alerts, auto-escalation & performance dashboards. Never miss a customer response again.
Is there a CSAT survey?
Yes. Auto-survey after resolution — track satisfaction per agent, channel & topic.
Is there a free trial?
Yes. 3-day free trial with full features. Free setup + team onboarding included.
Ready for One Unified Inbox?
See all your channels live in one place — free personalised demo with your own workflow.